PERGOLA360

Privacy policy

How Pergola360 handles information when you visit this website or contact our team.

Updated 15 October 2026

Who to contact

Pergola360 provides pergolas, car shades and outdoor living structures in the UAE. For questions about your information, contact our team using the details below.

Information you share

When you call or message us, you may share your name, phone number, project location, photographs, measurements and requirements. We use this information to answer your enquiry, prepare a quotation, arrange a site visit and deliver the services you request. Please only send information needed for your project. This website does not collect payment card details or provide a customer registration form.

Contact button statistics

We count clicks on WhatsApp and telephone links to understand which pages help visitors contact us. Each record contains the contact channel, page, language, button location, time and a random identifier for that single click. It does not contain your phone number, message, IP address or a visitor or session identifier. URL query parameters are not included. A click is not treated as a confirmed conversation or booking.

Cookies and technical data

Our contact statistics use no cookies, local storage or advertising pixels. We respect browser Global Privacy Control and Do Not Track signals by disabling this click collection. Hosting and access protection services may process technical connection data, including IP addresses and security logs, to deliver and protect the website. These technical records are separate from our contact statistics.

WhatsApp and other services

WhatsApp, Instagram and map links open external services. If you use them, their own privacy policies apply. Information you send to us through WhatsApp is available to the team members handling your enquiry. Service providers may process information where needed to host the website, support communications or perform your requested service; processing may take place outside the UAE, subject to applicable safeguards.

Purpose, access and retention

We process enquiry information to respond to your request, take steps towards or fulfil an agreement, and meet applicable obligations. Where consent is required, we seek it. Access is limited to people who need the information for these purposes. Enquiry and project records are kept as needed for service delivery, warranty support and applicable record-keeping requirements. The click report covers the latest 90 days; older click records are automatically removed when a new click is recorded or the report is opened.

Your choices and requests

You can ask about the personal information we hold about you, request access or correction, and request deletion or restriction of processing where applicable. If processing relies on consent, you may withdraw it. Contact our team through WhatsApp or telephone; we may need to verify your identity before acting. Some information may need to be retained to meet contractual or legal obligations. We update this page when our practices change.

Privacy enquiries

Opus Tower, Office 904
Business Bay, Dubai
United Arab Emirates

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